Refund Policy | Crafterss

Important Notice

Due to the nature of digital products, all sales are generally final. However, we want you to be satisfied with your purchase. Please read this policy carefully to understand when refunds may be granted.

1. When Refunds Are Granted

We may issue a refund in the following situations:

Product not as described: The product significantly differs from its description or preview images.
Corrupted or defective files: The files are damaged and cannot be opened or used properly.
Missing files: The download does not include all promised files or formats.
Technical issues: You are unable to download the product due to platform errors (not your internet connection).
Duplicate purchase: You accidentally purchased the same product twice.

2. When Refunds Are NOT Granted

Refunds will not be issued for:

Change of mind after purchase
Lack of skills to use the product
Software compatibility issues (check requirements before purchasing)
Not reading the product description carefully
Products that have been downloaded and used
Requests made more than 14 days after purchase

3. Refund Request Process

1

Contact the Seller

First, try to resolve the issue directly with the seller through our messaging system. Many issues can be resolved quickly this way.

2

Open a Dispute

If you cannot resolve the issue with the seller, open a dispute within 14 days of purchase. Provide detailed information about the problem.

3

Review Process

Our team will review the dispute and may request additional information from both parties. This typically takes 3-5 business days.

4

Resolution

If approved, the refund will be processed to your original payment method within 5-10 business days.

4. Refund Timeframe

Refund requests must be submitted within 14 days of purchase
Dispute review takes 3-5 business days
Approved refunds are processed within 5-10 business days
Bank processing may take additional time depending on your institution

5. Partial Refunds

In some cases, we may offer a partial refund if:

Only part of the product is defective
The issue is minor but affects product value
Both parties agree to a partial resolution

6. For Sellers

Sellers should:

Provide accurate product descriptions and previews
Respond to buyer inquiries within 48 hours
Work with buyers to resolve issues before escalation
Maintain high-quality, working files

Repeated valid refund requests may result in account review.

7. Free Products

Free products are not eligible for refunds as no payment was made. If you experience issues with a free product, please contact the seller directly.

8. Contact Us

For refund inquiries or to open a dispute, contact us at support@crafterss.com